Help.

Collection and coverage

Start here if a topic is stopped, a balance looks surprising, or you are choosing how to pay.

• How collection works: Topics, collected posts, inbox recommendations, capacity, and timing.
• Trials: 3-day coverage, 1 topic, 50 posts per period, and 25 trial credits.
• Subscriptions: Prices, selected topics, collection capacity, paid grants, and plan changes.
• Paid credits: The permanent paid wallet, trial separation, charges, and transaction history.
• Pay As You Go collection: Explicit activation, 6-credit windows, auto-renew, recovery, pause, and deletion.
• Collection status guide: Every state, what it means, and the correct recovery action.
• Billing and payment help: Checkout, receipts, auto-top-up, cards, failures, refunds, disputes, and cancellation.
• Account and topic lifecycle: Pause, delete, switch coverage, active windows, workspace deletion, and resets.

Need a person?

Tell us what happened and Customer Operations will reply by email.

Include the workspace, topic, visible status, and action you attempted. Never send a password, secure sign-in link, payment-card number, API key, or access token.